Oz Barber Very disappointed

[Bladerunner7]

and they might loose their livelihood because of that?

That is something to think about. have to agree

To add to what @alfredus has said above it now seems that there are aspersions being cast as well as to whether or not I am somehow connected to Ozbarber as well. I finnd that to be extremely interesting also in a thread where people are touting morals and ethics. I can promise you I have no affiliation to Ozbarber. I did initally comment because I saw a post which accused a vendor of breaking the law when in fact they had not. Granted that that statement has since been retracted however I feel that had I not commented it would not have been. Also as @alfredus has menntioned it seems that our communnity is happy to aaccept that as an honest mistake but not the pricing error? Some people are going to argue that they should have honoured the price, others such as myself are going to accept that they chose not too and promptly issued a refund. If I had ordered the product I would admittedly be disappointed however looking at the other Phoenix aftershaves on the site and no indication of the item being on sale or clearance I would have likley realised it was a pricing error when I ordered it and been accepting of that when the vendor brought it to light.

Noted mate. I still disagree coming from a Customer Service background but your point is valid.

 

[nsavage]

That is something to think about. have to agree


Noted mate. I still disagree coming from a Customer Service background but your point is valid.

I'm not saying that if it was my business I would have handled it the same way (to be fair I have no idea how I would have handled it as I would have to be in that position to be able to make that call). If I worked for someone else I would have to take my employers interests and policy in to consideration as well. All I am saying is that they have not done anything illegal.

 

[Bladerunner7]

I'm not saying that if it was my business I would have handled it the same way (to be fair I have no idea how I would have handled it as I would have to be in that position to be able to make that call). If I worked for someone else I would have to take my employers interests and policy in to consideration as well. All I am saying is that they have not done anything illegal.

I totally agree with the illegal part of it. I was just stating that it isn't the best customer service. I have dealt with many of the Aussie vendors and to be fair Beard and Blade even granted me a discount on a Razor much after the discount period had ended. I had forgotten the cut off date and emailed them to tell them I was disappointed. I was shocked when they just sent me a discount code for the product that was even better than the original discount. Love those guys. I guess each vendor does have his own way of conducting business and dealing with customers queries or grievances and to be fair, maybe that isn't our part to judge them.

Point well taken my Friend. I'm also with Alfredus on the part that a person's livelihood shouldn't be affected, that should never happen.

 

[silverlifter]

I'm also with Alfredus on the part that a person's livelihood shouldn't be affected, that should never happen.

That should not be a factor. Every business includes an overhead for loss, breakage, theft, whatever.

Imagine a different scenario. While unpacking the shipment, an employee drops the bottle. The owner could choose to dock their pay, or just wear the loss as part of the cost of doing business. Both scenarios tell you about the character of the person making the decision.

 

[nsavage]

That should not be a factor. Every business includes an overhead for loss, breakage, theft, whatever.

Imagine a different scenario. While unpacking the shipment, an employee drops the bottle. The owner could choose to dock their pay, or just wear the loss as part of the cost of doing business. Both scenarios tell you about the character of the person making the decision.

He’s talking about the statements falsely accusing them of breaking the law.

 

[silverlifter]

He’s talking about the statements falsely accusing them of breaking the law.

You're right. I misinterpreted it to be about the mistaken pricing.

 

[Vittoria]

Hi all
I apologise for any offence I have caused to a member on this forum or a vendor.
It was never my intention for anybody to boycott
Oz Barber.
I have emailed Oz Barber to state my mistake and apologise to their business.

I regret starting this thread and will think twice before starting another thread on this forum or any other forum

That is my final word on this matter

“Moderators, please close this thread”
Cheers

 

[Nicked]

I think this got a little blown out of proportion.
From what I got in the first post, and the title of the thread.... there was a transaction that was made, this was reneged on by the vendor and @Vittoria was venting his frustration.
Although initially stating that it was in breach of a law, this was later raised as an error, well past the time that he could have amended his initial post, however did accept his error.

I think it was well within his rights to vent, especially as it seems to go against the generally Australian culture we seem to be familiar with: You make an error, you own it and move on.
Granted this is an option, and not mandated by law, it's the 'nice' thing to do, and for the sake of $40 on a potentially loyal, life long customer, I feel the venting of frustration was warranted.
I'm sure it would have been a different story had it been in the hundreds, or thousands of dollars, but $40ish is something that surely would be worth someone's ongoing loyalty.

I also don't really see 'hey fellas, let's boycott this vendor', more a 'buyer be ware' in a venting post. There were a couple of 'maybe chalk it up to a bad experience and cross them off your list.' posts, but no fire and pickets..

These posts should be taken in stride in the same way we post 'shout out to X vendor, I bought this, they threw this in' type threads. It lends to the credit, or judgement of a vendor.

At the end of the day, the vendor did what they're legally allowed to do, be it what we all agree on, or not, it was lawful, @Vittoria has owned his error and we now know the 'oh shit, my bad, I'll cop that.' is just wishful thinking for some of us.

 

[Bladerunner7]

He’s talking about the statements falsely accusing them of breaking the law.

He's apologized for that and accepted his error. I think it's time we all move on from this thread.

 

[Mark1966]

OK, late to this thread, possibly too late

Despite that, you guys seems to have this settled as adults accepting the Forum Rules, "Don't be a dick"

Closing the thread now