Oz Barber Very disappointed

[Vittoria]

Hi all,
I recently purchased two products from ozbarber.com
The two products come to a total of $31
One of the aftershaves was priced at five dollars I assumed it must be clearance as I’ve never bought this product before and wasn’t aware of the price.
Within 24 hours of Barber refunded my money back to PayPal
Stating they were sorry they priced the aftershave wrong.
I have checked on the ACCC website.
And under consumer law, they have to honor
The purchase, if the product has been paid for
ozbarber.com has taken the easy way out, breaking consumer law in the process.
I find this very disappointing. Wanted to share my disappointment with the rest of you.
Not happy Jan!
PS of course I have emailed them about it even cutting and pasting the article from the ACCC website .
But no reply I even sent the email three times so they had to see it in their inbox.

 

[silverlifter]

That's pretty farken shabby. Their mistake, they should own it.

 

[Nicked]

That's pretty poor form. Cop the mistake and honor it, take that one on the chin and amend your pricing before it gets milked.

 

[Nanook]

Normally Ozbarber are pretty good to deal with but that's terrible behaviour. Strike them off the list and don't bother with them ever again if they can't do the right thing by a customer.

 

[Bladerunner7]

Have bought from them before but this is just not done. Online Retailers with good business practice will always honor the customer's purchase while absorbing their loss for a pricing mistake.

 

[nsavage]

Can you point me towards the ACCC information that says they have to honour the price? I would be interested to read that.